ERP Systems Implementation

ERP Systems Implementation

Nowadays, businesses depend on a multitude of information systems to process invoices, perform data analysis and report results to management. These systems cover all aspects of running a business including customer relationship management, sales, manufacturing, logistics, finance and HR. The systems that support these business processes need to be integrated for efficient data processing, which means having interfaces between the different process packages. Another trend is toward web-based systems and more on-line linkages with business partners to facilitate e-business transactions. Businesses have also experienced problems of inadequate management reporting, as their financial systems are not capable of generating meaningful business information for commercial managers to assess results and make decisions. However, when businesses come to implement new information systems, they often find that their current business processes getting in the way of achieving maximum benefits from the new systems. Many businesses in HK and China suffer from following outdated business processes in areas of invoicing, payments, inventory management and customer-facing functions. The results are inefficiencies in terms of time taken to complete a transaction and the number of back office support staff required to support the business. Many businesses have come to discover that to make use of the latest information technology, they also need to redesign many underlying business processes, in line with best practices.

Our ERP Implementation Service

Our role and experience as auditors and accountants means that we have accumulated much experience in advising clients on business system implementation. Our services include advising clients on selecting the right ERP software platform and hardware / infrastructure requirements, as well as fine-tuning the clients' business processes to achieve optimal results:
  • Conduct feasibility study & define project scope
  • Produce project plan & implementation strategy
  • Act as project manager throughout implementation process
  • Provide change management support
  • Advice on hardware configurations
  • Produce custom user & process manuals
  • Provide user training
  • Provide helpdesk / hotline support

Our In-House IT Systems

We own and deploy the following world-class IT platforms behind our outsourcing services to clients. We have in-depth experience in leveraging these IT solutions to design and implement suitable business process solutions for different types of businesses.
Sage 300 ERP (formerly Sage ERP Accpac) is a comprehensive multinational business management solution built on the most flexible and expandable architecture available today. Recognized as one of a best-in-class solutions to automate workflow throughout manufacturing/trading/retail organizations, Sage 300 ERP offers all the features one would expect from a powerful software solution: accounting, distribution, warehouse, manufacturing, sales, marketing, customer service, and business analytics-through business intelligence and real-time key performance indicator (KPI) dashboards.
Laserfiche Avante is a business information / document management platform with business process management (BPM) tools to both manage and process information. Its comprehensive functions includes scanning, indexing, retrieval and approval which makes highly suitable to support accounts payable and payment processing applications.
IssueTrak is a help desk software platform designed to streamline a customer support system and improve the customer service experience. We use IssueTrak as both help desk and knowledge management support behind our outsourcing services.

Need more Information? Contact

Andrew Ng 伍樹彬


Tel

+852 2572 7328

Fax

+852 2838 2239

E-Mail

andrewng@tcng-cpa.com